FAQS

Please check out our knowledge base of frequently asked questions for further information. Simply click on the headings to reveal additional information that may be of interest to you. 

BUYING

WHAT PAYMENT METHODS CAN I USE TO PLACE MY ORDER?

We like to give you plenty of payment options – We accept most major credit/debit cards (Visa, Mastercard, Eurocard, Delate, Solo and Maestro). We also accept Paypal payments.   You may also wish to use a Gift Card to pay for your order.  

 

IS MY PAYMENT INFORMATION SAFE?

Security is very important to us and our site is fully PCI compliant. All transaction information is passed between our site and Stripe or PayPal.  

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

Creating an account to shop at Coke Bottle Cartel, makes future orders simpler to do as it will allow you to place orders without you having to fill in your details each time you shop with us. You can create an account now by clicking here or you can start shopping straight away and set up your account when you check out. However it is not compulsory for you to create an account in order to shop with us. 

HOW DO I USE MY DISCOUNT CODE?

Please note that your discount code box will appear during checkout, all you need to do is enter your code the discount will be applied to your basket.  

I FORGOT TO USE MY DISCOUNT CODE ONLINE

Unfortunately if you have forgotten to use your discount code we do not have the option to apply this for you.

DO YOU HAVE A SHOP OR STORE I CAN VISIT?

As we are a dedicated online retailer, we do not have a shop.  

HOW MUCH DO YOUR PRODUCTS COST IN MY CURRENCY?

Prices are displayed in GBP (£). However prices can also be displayed in the following currencies: Euros, United States Dollars, Canadian Dollars. To display prices in one of these currencies please select from the drop down menu at the top of the website. Unfortunately we cannot supply the exact prices of our products in other currencies at this time. However you can use a Universal Currency Converter to perform currency exchange calculations using live, mid-market rates for the top 85 currencies. Please note, all transactions are processed in GBP (£). Exchange rates are an estimate only, based on the latest figures.  
CAN I AMEND OR CANCEL MY ORDER?

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been shipped, we’re unable to amend it.  

WHY HAS MY ORDER BEEN CANCELLED?

Retail customers attempting to purchase more than five waist cinchers or shapewear items or any orders considered to be of unusual wholesale ratio and quantity will automatically be cancelled and not fulfilled. Wholesale purchases are only valid for authorised Coke Bottle Cartel UK distributors. Our store is protected by Fraud Labs Pro software which flags orders that might be fraudulent, and identifies the areas of concern in a Risk Analysis. Any orders identified as possibly fraudulent will be cancelled and not dispatched.  

 

STOCK

THE ITEM I WANT IS OUT OF STOCK...

We understand how frustrating it is that the item(s) you required is currently out of stock. Our items sell out super quickly due to such a high demand. We receive deliveries weekly and would advise you to sign up for a “EMAIL WHEN AVAILABLE” notification for any “sold out” item(s) that you would like to purchase, so that you can automatically be notified via email when they become available through our deliveries.   

WHAT IS A PRE-ORDER?

A Pre-Order is where a customer places and order for an item that is temporarily out of stock. In this event, we reserve the customers’s order and when we have the required item(s) in stock, we despatch them to the customer.  

WHAT IF MY PRE-ORDER ITEM DOESNT COME INTO STOCK?

Every now and then, manufacturers’ scheduling and shipping dates can change and some Pre-Order items can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website. If we cannot fulfil Pre-Order, we will send you an email to confirm the reason why, and will provide a full refund. There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock all of the Pre-Order's. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know. Please be aware that making a Pre-Order does not guarantee that we will get that item into stock. We cannot be held responsible for suppliers’ cancellations or date changes.  

HOW LONG DOES A PRE-ORDER TAKE?

Pre-Order items are typically returned to stock within 1-3 weeks. Please don’t hesitate to contact us and we’ll try our best to provide you with a more accurate time frame for the product you require.  

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

If you can’t find the information you need about a product, please don’t hesitate to contact us and we’ll try our best to help you. Don’t forget to check the Waist Training FAQ section for more information.

THERE WAS STOCK AVAILABLE WHEN I PLACED MY ORDER, WHY HAS IT BEEN CANCELLED? 

We aim to fulfil all our orders however sometimes our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable, particularly during busy times like sales. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation and refund any payment taken for items not sent. If your order contains additional items, we will dispatch the rest of your order.
 

DELIVERY

WHERE DO YOU DELIVER TO?

Algeria, Australia, Austria, Bahamas, Belgium, Brazil, Chile, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Barbados, Bolivia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Haiti, Hungary, Iceland, Italy, Ireland, Jamaican, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Morocco, Mozambique, Netherlands, Nigeria, Norway, Paraguay, Peru, Poland, Portugal, Reunion, Romania, Slovakia, South Africa, Slovenia, Spain, Sweden, Trinidad & Tobago, Ukraine, USA, United Kingdom, Uruguay & Venezuela.

HOW MUCH DOES DELIVERY COST?

UK Saver – £2.99
UK Standard – £3.99
UK Next Day – £7.25 *Available on in stock items only. Orders to be made before 12pm Monday – Friday for delivery on the next day.
UK Saturday – £7.25 *Available on in stock items only. Orders to be made before 12pm Monday – Friday for delivery on the next day.
Europe – £12.00
Rest of the World – £25.00  

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of boohoo’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.  

WHERE IS MY ORDER?

You can also check the status of your order by logging into your account. You will receive an automated email once your order has been dispatched containing tracking information.  Alternatively you may track your order hereIf you’ve got any questions, contact us.

MY ORDER IS LATE/MISSING

If your order has not arrived by the estimated delivery date we’re here to help. Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date. It’s also worth checking few things first. Check the tracking information. Check with your neighbour; If no one was at home to receive the parcel or if the item was too big to put through the letterbox, the courier or postman will usually attempt delivery of your item to one of your neighbours and will post a card through your letterbox telling you this. Check in any safe area’s the courier or postman may have left your parcel, such as in a porch or garden shed as is usually the case. Any uncollected or undelivered items will be ‘returned to sender’ (our warehouse). If after 7 working days (from date order was dispatched) your item is still not received, please contact us.  

UNDELIVERABLE PACKAGES

If an item is returned to us as undeliverable, please note that we will need to charge you the additional delivery fees to re-send the package. If you decide to cancel your order after it has been returned undeliverable, the original postage charges are non refundable, as this cost would have already been incurred during the first delivery attempt.
 

RETURNS

HOW DO I COMPLETE A RETURN?

If you need to return something for an exchange, please click to refer to full Return Policy for full information and how to complete your return.  

DO YOU OFFER REFUNDS?

We do not except returns for refund but we do offer exchanges in accordance with our exchange policy. We simply ask that when you receive your product, you try it on OVER undergarments or a vest. We are unable to accept worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be returned. We do not offer refunds under any circumstance. Please refer to the Return Policy for further information.  

HOW MUCH DOES IT COST TO RETURN AN ITEM?

Returns are made at the customers expense. Please return using a standard trackable service. Full Return Policy can be found here. If your item is faulty please contact us with details of the fault. We will need to ask a few questions regarding the wear and care of the garment before to determine wether we can provide you with a cost free returns label.  

HOW LONG DOES IT TAKE TO PROCESS MY EXCHANGE?

Exchanges will be processed usually within 7 working days of the product being received by our warehouse, subject to stock availability. You will receive an email notification confirming when the return has been shipped or store credit issued.
 

TECHNICAL HELP

MY CARD DECLINED BUT PAYMENT HAS DEBITED MY BANK

If your card said declined when trying to place an order yet the funds are pending in your bank account, your order was declined because of an incorrect billing address or postcode being entered. This type of decline usually results in a pending authorisation being placed on the funds. This pending hold will release once your bank recognises we have declined the order and the funds will be released back into your bank account. The time frame for this release varies from bank to bank and we recommend you contact your bank to see how long it takes for them to release the pending authorisations.  

WHY AM I EXPERIENCING PROBLEMS ATTEMPTING TO MAKE PAYMENT?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.  

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

Don’t worry if you’ve forgotten your password! Simply click the "forgot your password" link next to the login button and follow the instructions. Please don’t hesitate to contact us if you continue to experience problems.  
 

HOW DO I SIGN UP FOR THE NEWSLETTER?

If you want to keep up to date with stock updates, the hottest trends, latest promotions make sure to sign up to our newsletter by entering your email address in the newsletter box at the bottom of the site and click on subscribe. Alternatively you can do this by by setting up an account. To unsubscribe to the newsletter, you can do this two ways:
  • Scroll to the bottom of any of our emails and click ‘Unsubscribe from all future correspondence’.
  • Log into your account and click Newsletter Subscriptions and select Unsubscribe.

Don’t find the answer to your question, please contact us and we will be more than happy to help you.